Sales Policies – Michael Chines Website
www.mikelchines.com

We are an online store specializing in selling high-quality Chinese products within the State of Kuwait, and we strive to provide a reliable, safe, and fast shopping experience for all our customers.

1. Payment Methods
We accept payments through the ……. gateway using:

  • Credit and debit cards (Visa / MasterCard)
  • KNET card (within Kuwait only)

The order is confirmed once the payment is successfully completed.

2. Prices and Currency

  • All prices are displayed in Kuwaiti Dinar (KWD).
  • Prices include taxes and fees when applicable.

3. Shipping and Delivery

  • We deliver to all areas within the State of Kuwait within 7 to 21 working days.
  • Shipping fees are calculated based on the weight and area of the order and are shown at checkout.
  • A tracking number (if available) will be sent via email or WhatsApp.

4. Returns and Exchanges
Return or exchange requests can be made within 14 days of receiving the product in the following cases:

Accepted Cases:

  • A product arrives damaged or with a manufacturing defect.
  • A product received does not match the description or differs from what was ordered.

Return Conditions:

  • The product must be unused, in its original condition, and include all accessories.
  • It must be in its original packaging and accompanied by the invoice.
  • Return requests must be submitted within 3 days of receiving the product in case of damage or defect.
  • Used or opened products are not eligible for return (unless there is a clear defect).
  • Shipping fees are non-refundable.
  • A restocking fee may be deducted depending on the product’s condition.

5. Order Cancellation
Orders can be canceled within 12 hours of placement if they have not been shipped.
If the order has been shipped, the return policy will apply.

6. Customer Support

7. Privacy Policy

  • We are committed to protecting your personal data.
  • All payment transactions are secured through the ……… gateway.
  • Your data is not shared with any third party and is used solely for order and delivery purposes.

8. General Terms

  • By using the website, you agree to these policies.
  • We reserve the right to amend these policies without prior notice.
  • The latest version applies to all new orders.